Yawer Hussain
Hameedi

Lead and manage Network, Security, Cybersecurity, and System Engineering teams. Manage resident engineers at customer locations and monitor performance. Deliver projects on time and within agreed scope, working closely with PMO. Own and manage ITSM processes including Incident, Request, Change, and Problem Management. Act as main point of contact for customer escalations, lead major incident management, and ensure customer satisfaction and long-term relationship management.

Led enterprise technology infrastructure across servers, networks, storage, cloud systems, and end-user computing. Drove operations excellence through incident response, change control, reliability, capacity planning, and automation. Led transition from colocation to HPE GreenLake, then to Google Cloud Platform. Directed rollout of Microsoft Dynamics 365 Business Central across Finance, Procurement, and Operations. Partnered with cybersecurity teams to enforce SAMA CSF and CRFR compliance.

Spearheaded the Main Datacenter Day-2 Project, elevating availability of 130+ racks and MEP Systems. Orchestrated DR Datacenter Expansion, optimizing MEP systems and IT Infrastructure to industry best practices. Managed full implementation of 4,000-user Virtual Desktop Infrastructure using cloud infrastructure for enhanced business continuity. Led IT Projects for newly constructed campuses including GSM Coverage, AV Projects with Cisco Telepresence, and 122 wireless access point deployments.

Managed product portfolio, delivered technical sales, and designed solution architectures for telecom services. Engaged with enterprise clients to scope requirements and propose tailored connectivity and managed service offerings.

Managed vendor relationships, pricing strategies, and customer solution implementations. Recognized as Best Employee 2014 for outstanding performance and contributions. Received Certificate of Appreciation for exceptional service delivery.

Oversaw day-to-day activities of the NOC with 24×7 shift management. Proficient in troubleshooting routers and switches (Juniper, Cisco, Maipu, Foundry) and managing MPLS and frame relay technologies. Mentored junior engineers for independent daily operations. Managed IP addressing, network design, firewall configurations, and communication protocols. Provided 1st and 2nd tier support with meticulous incident documentation. Administered Active Directory on Windows Server 2003, Microsoft Exchange Server 2003, and Plesk-based web hosting. Participated in Metro-Ethernet/GPON working group for fiber ring extension.

Provided comprehensive inbound call support for internet-related issues across a nationwide customer base. Troubleshot and resolved technical queries, ensuring customer satisfaction. Collaborated with junior engineers to deliver online support services. Served as liaison between Customer Support and the Network Operation Center. Assisted NOC in software maintenance on the company's FTP site. Installed, configured, and managed Windows 2000/XP platforms, desktops, laptops, and peripherals. Delivered online support for diverse browsers and email clients.

Oversaw management functions in the absence of the Managing Director. Responsible for office administration, staff management, and recruitment processes. Coordinated academic courses and supported day-to-day institutional operations.